Once the customers make order or sample order.Then you are our clients,we must service you carefully.
For sample,a Singapore people who ordered four sample bicycle for us.Then the sample have quality for the frame,including the painting.Then we reviewed so many time for him about the carbon bike frame.Then all are ok,the painting is not good after the package.
1.The salesman who doesn't contact him about solving this problems,was wrong.
2.The correct way is helping the clients how to solving the issues.You can suggest him ship one paint pen about it.Cause it is not allowed to ship the painting on air.
So the final goal is service them to solving the problems.
Pink bicycles for your reference.